Readers of my blog may recall my two posts from earlier this year concerning Comcast Cable. [Seventeen Days in the Desert. and Slowly, I (re)turn.]
For those unaware of my problems with Comcast, I will give a brief synopsis.
When we moved into our house in June of this year, I contacted Comcast to have our account transferred from our apartment. To make a long story short, Comcast could not run a cable across the street where we live and we were unable to get cable service.
All the equipment was returned and we were told in June that we had no account balance.
Last week, I received a collection notice from an agency claiming that there was a $29.14 balance which we had been notified of many times but had failed to pay.
Not only were we told that there was zero balance, but we have never received any bill from Comcast. I went to the local office and was told it was a transfer fee and I'd have to call 1-800- COMCAST to have them remove the fee.
I called the number and only received more bullfeathers.
When the person on the other end could not/ would not help me, I demanded that she connect me with her supervisor. I guess the supervisor is busy, because I was told she/he would have to call me.
I had been considering going back to Comcast and have them try once again to have me connected, but after this, I decided against that.
I'll be sure to post any updates after I speak with the next Comcast employee.
Oh, yeah. Googling comcast sux and comcast sucks, I discovered the above photo and comcastsucksballs.blogspot.com and comcastsucks.org to name just a few.
I received a phone call from a Comcast employee calling herself "Evelyn". After hearing my complaint, she assured me that the $29.14 would be removed from collections and I should be receiving a letter from the company soon.
We'll see how that works out.